I have an account with fnb and to my surprise my account has been putten on hold and I went in to the bank to clarify what is the problem and the branch manager said that they are investigating my account what for there was no specific reason and this has taken place since last year october till now no one has come back to me to tell me what is the actual problem with my account the branch manager said that he will contact me and he did at one stage and said they still investigating my account. I would appreciate if I can get a responce as soon as possiable this is really anoinging.
The Glen Branch - Yesterday I went through to the branch personally - requesting information on my husband's account (debit order details - I was looking for a contact number possibly a policy number - I was given a number on the system which is Nedbank - who the person recieving the amount banks with- I was advised by Nedbank to call "my branch" and request that they do a trace - more particular I need to request something about a bank service) - I called just now to the FNB at the Glen and came across a person that irated me more than help me. Eventually she got it right (well I hope so) After going through all the security questions and asking me if I have signing powers, I understand that, that is part of her duties, but me having to repeat myself whilst doing this is annoying - why did the teller not assist me correctly the first time, and secondly the consultant can hear that I am annoyed and me repeating myself constantly, then decides to tell me that she cannot help me because I do not have my husbands bank card with me. When we requested signing powers on the account at NO STAGE was I told that I would need to have my husbands card on me or for that reason have an FNB card on me. I do not have a card nor do I want one. At this stage I told your consultant that she was irrating me and that I needed to chat to a supervisor or manager - she put me on hold apparently spoke to a teamleader and came back to me only to tell me that the teamleader said that it was ok to proceed with my request. In my opinion and I work in the call centre environment. Your telephonic consultant needs more customer care practice and she needs to learn how to communicate and listen to what the client is saying, she cannot make up the rules as she goes along - if she doesn't know put the client on hold and ask!!!! My first time that I have ever called the Glen regarding this type of query and to tell you that I thought that the service was pathetic is an understatement. Firstly ! I should not have had to waste my time calling in and getting fraustrated with your service had the teller done there job right the first time yesterday. My call to Nedbank yesterday was an absolute pleasure , they were to the point and gave me the correct information within a few minutes. Your consultant just kept saying thank you every second sentence instead of dealing with the issue. You need to say the client's name 3 times in a converstation - you can say thank you 3 times as well during the conversation - Listen, understand and execute that's it. Let's see if I get the help that I requested.
I tried to pay my creditors thru the net to find out that a guy from fnb forensics called Ramesh had blocked my account. After speaking to the staff at fnb Glen they had no idea why this was done. I spoke to the manager Mr Vermeulen who also could not do anything without the forensics releasing acc. What a bunch of unprofessional bankers. Even my stoporders were affected even when my account was good. The Fnb at the Glen has a shocking sevice and no proper follow ups and I'm no closer to resolving this.I rate there services very bad!