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Rob Yates

Total points : 4


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Experiences : 1 | Discovered business : 0 | Votes : 1
# of Followers : 0 | Following : 0 | Member Since : 5/5/2011 9:37 PM

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Cappello-Lonehill

<p class="MsoNormal">When ordering a cappuccino, after 15 mins of waiting I get told sorry that it is taking a while, when making the cup they just noticed the milk is off and have gone to go and buy some more milk from the garage and that my coffee should be there soon. I then received my coffee a further 10 mins later. <o:p></o:p> <p class="MsoNormal"><o:p></o:p> <p class="MsoNormal">Now, Iet me put you in the picture, it was not a busy night at all with maybe 4 tables occupied inside the entire restaurant and with maybe 2 people per table.<o:p></o:p> <p class="MsoNormal"><o:p></o:p> <p class="MsoNormal">I then ordered a Nachos which took an hr. to arrive, when I asked what was happening, the waiter said sorry it should be out soon and it arrived 5 mins later. When I asked to speak to the manager, the waiter went off and came back to tell me that the manager offered me a dessert for my poor service received. I said thanks but please tell the manager thanks but I don’t want the dessert and that I just wanted to bring to his attention what had just happened. My friend suggested to the waiter that they should give me the Nachos for free. The waiter said that he would go and see what he could do, walked to the office and came back unhappy and said it was a dessert or nothing. Now I wasn’t wanting anything extra in the first place, just some recognition that’s it hey. The waiter said the manager didn’t want to come out and that that was that. When it came to paying I again asked to speak to the manager and I was told to go and speak to him in his office, as the waiter didn’t want to go in again and bother the manager as he said he is very moody and in a bad mood. I said I didn’t want to go into the manager’s office as I didn’t want to fight, paid the bill and walked out without giving the waiter a tip.<o:p></o:p> <p class="MsoNormal"><o:p></o:p> <p class="MsoNormal">What a strange unnecessary experience!<o:p></o:p>

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