Karin Murris

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Swarovski-Cavendish Square

https://www.swarovski.com/Web_US/en/5181485/product/Harley_Medium_Pierced_Earrings_Set.html I bought a set of earrings at Amsterdam airport. They come in a box of 4. I lost 1 but enjoyed the other 3 until the crystals started to fall out one by one. The shop was totally unhelpful with a manager who was on leave, shop staff uninformed about his wear abouts or the name/tel number of the area manager. The upshot is as follows (after going to the shop twice and phoning 11 times in office hours, only answered 3 times) that this set has regular complaints, because the crystals have been "put in by hand and therefore easily drop out" and therefore "there is a 2 year guarantee", BUT if you lose one stud you guarantee doesn't count. I wasn't told this when i bought them and paying almost 50 euros for 4 studs that is unacceptable. After pushing what he could offer me, he said: "you can get a discount on your next purchase". You must be joking! i will never step foot in that shop again or buy from that chain. Bad quality jewelry and terrible service.

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