I am mailing Capellos to express my distaste in Capello’s Waterfall park’s service.
I’m currently eating a delicious pizza perfect pizza that took 15min from ordering telephonically to delivering it to our front door( Might I just add that Pizza Perfect is outside our business park and Capellos is directly across the road from us).Today, I ordered a toasted sandwich from Capellos, they took 45 minutes to deliver, thus after me putting another call through to them querying where and why my food was taking so long, only for it to be delived ice cold and soggy. This is not the 1st time that this has happened. The staff at Strategix are sick and tired of getting their food late/cold or even the wrong orders, that we are looking at taking our business elsewhere. Not to mention, when I called Cappello’s, I spoke to the Manager ‘Eric’ and refused to pay for the sandwich I had ordered, who responded by asking what he must do and then said I must bring the sandwich back myself. I told them to come and fetch it, to which they did so in 3 minutes. Why couldn’t they deliver my food in such good timing?
When ordering a cappuccino, after 15 mins of waiting I get told sorry that it is taking a while, when making the cup they just noticed the milk is off and have gone to go and buy some more milk from the garage and that my coffee should be there soon. I then received my coffee a further 10 mins later.
Now, Iet me put you in the picture, it was not a busy night at all with maybe 4 tables occupied inside the entire restaurant and with maybe 2 people per table.
I then ordered a Nachos which took an hr. to arrive, when I asked what was happening, the waiter said sorry it should be out soon and it arrived 5 mins later. When I asked to speak to the manager, the waiter went off and came back to tell me that the manager offered me a dessert for my poor service received. I said thanks but please tell the manager thanks but I don’t want the dessert and that I just wanted to bring to his attention what had just happened. My friend suggested to the waiter that they should give me the Nachos for free. The waiter said that he would go and see what he could do, walked to the office and came back unhappy and said it was a dessert or nothing. Now I wasn’t wanting anything extra in the first place, just some recognition that’s it hey. The waiter said the manager didn’t want to come out and that that was that. When it came to paying I again asked to speak to the manager and I was told to go and speak to him in his office, as the waiter didn’t want to go in again and bother the manager as he said he is very moody and in a bad mood. I said I didn’t want to go into the manager’s office as I didn’t want to fight, paid the bill and walked out without giving the waiter a tip.
What a strange unnecessary experience!