This salon used to be fantastic - until a few weeks ago when management changed. In that short time its really gone downhill rapidly. Today was strike 3 for me and now I'll find a better salon - there are so many in the area. Strike one - I had an awful pedicure and pointless wax. I tried again a week ago - specifically asked for a different therapist for the wax. Got the same one - who even after me specifically requesting not to remove too much - these were not followed. Memory just could not do it properly so I complained. Today I went in to give another chance - well Dorothy was so unbelievably rude and unprofessional - wouldn't even confirm her name. New management was no where to be found and haven't called - although I would not be surprised if Dorothy didn't give the information. The store was empty - and if Dorothy, Memory and the like stay there it will remain that way. I wont go back to rude people who provide poor service.