business picture

Cappello

Eden on the Bay

* * * * * 3 Reviews
Sponsored Advert

Nearby businesses

Nearby branches

Blog

AyobaDotCom blog
Latest Experiences

NO, CAPELLO BLOUBERG IS NOT AYOBAMY CELLPHONE WAS STOLEN BY ONE OF THEIR WAITRESSES AND GUESS WHAT…….NOBODY CARED….MY BLACKBERRY WAS EXACTLY 10 DAYS OLD……….CAPELLOS SUCKS!!!!!!!!!!!)@(#(#*$(*#*$&$*#& Forever and ever. Their SLOGAN FOOD PASSION PEOPLE MEANS NOTHING TO THEM .........!!!!!!#^*(^#($*^#(*$^*&@*# Good experience! now that's Ayoba

* * * * *

The absolute WORST restaurant I have EVER been to.The service is absolutely appalling!My friends and I (5 of us in total) stopped in to have a "quick" lunch at Cappello. We knew exactly what we wanted and ordered from the waiter immediately. Thereafter, 20 minutes elapsed without even receiving a single drink. Eventually we had to hunt down our waiter who only brought the drinks once prompted.Another 20 minutes(thats 40 minutes in total so far)went by and we still didn't have our food yet. So again, we went on the hunt for our waiter again (important to note that other waiters will not serve you directly, but will "call" your waiter, which obviously never happens). We finally find our waiter who then brings out 2 pizzas (only half the order, there are still 3 dishes still to be delivered). No surprise, the pizzas do not have the correct toppings at all. Also no surprise, we have no utensils. So, back on the hunt for the waiter again.Another 20 minutes passes (thats at least 60 minutes in total now), the two pizzas have been eaten as is because we are too worried they will never return to us, and the other 3 dishes still have not arrived!We hunt down the waiter AGAIN and demand to speak with the manager. 10 minutes later, the manager comes out, but when confronted with the issue, he is just totally flustered. He has absolutely no idea what to say or do to rectify the problem. I demanded that he personally deliver the bill to us immediately so that we could at least leave and get some food elsewhere.The manager came back to us some time later with a bill that was totally incorrect, still silent with no apology, no solutions and no idea. Thankfully, one of my friends had the patience to go through it with him to get it correct.The entire ordeal lasted around an hour and a half. From a table of 5 people, the bill came to just over R100. In actual fact, they should be paying me for wasting my Sunday afternoon.I for one, will NEVER, EVER go to Cappello again. In fact there are now at least 5 customers they have lost forever, and likely many more that we have told the story to. Good experience! now that's Ayoba

* * * * *

We joined friends of ours on the afternoon of 6 January 2011 to have a celebratory drink on the occasion of their sons having passed matric.We arrived at about 2:30pm and the 4 of us order a meal each, 1 x Schwarma Chicken, 2 x Prego rolls and 1 x Apple pie. The apple pie arrived in reasonable time and was completely finished long before the other meals even arrived. The 3 meals took in excess of 30 minutes to arrive at the table after having prompted the waiter twice about the length of time it was taking.And then the fun started. The chips with the 2 x Prego rolls was COLD, as if it had been standing somewhere for a very long time. I then took both plates into the restaurant and asked to speak to the manager. When he appeared very sour faced I explained the situation to him, he checked and confirmed the chips was cold. He then asked me "What do you want me to do about it?"!I have to be honest this took me by complete surprise. When I recovered from my surprise I asked him if Cappello's would see their way open to at least provide hot chips at which point he took the plates and stormed into the back saying he would warm the food. A couple of minutes later the plates re-appeared at the table, and yes the food was warmer.The Schwarma although very tasty did not contain all the ingredients as stated on the menu but after the reaction with the Prego rolls the person decided to have the meal as is and not complain about it.I would just like to register my utter and total disgust with the experience we had at this out let of Cappello's.PS: The first name of the manager on duty on the day in question is available should anyone want to follow this up. Good experience! now that's Ayoba

* * * * *

Share Your Experiences

Have you been to China mall Johannesburg? Rate and share your experience

;